Refund policy

Please read carefully before purchasing.

At Sacral Crystals, a lot of time and consideration goes into choose the right stones to elevate your daily living and practices. Our main goals are to provide you with meaningful pieces that bring calm, grounding and intention into everyday life. Whether it be a small stone carried as a gentle reminder to pause and breathe or a beautiful crystal cluster that welcomes peaceful energy into your home. We really want you to be completely satisfied with your purchase. Due to the unique nature of natural crystals, we have specific policies in place to ensure fairness for all customers. 

Thank you for choosing Sacral Crystals to guide you. 

Important in formation

The information shared by Sacral Crystals is for spiritual and personal wellbeing purposes only. Crystals should never replace professional medical care, mental health support, or advice from a licensed healthcare provider.

Do you accept returns? 

We don't offer returns for change your mind but if there is an issue, please contact us at sacralcrystals111@gmail.com with your concerns. Please see our return policy.

Please read this policy carefully before making a purchase.

Our Refund Policy

We have a 30-day return window. If 30 days have passed since your purchase date, we are unable to offer a refund under any circumstances.

Refunds at Sacral Crystals are only offered in the following two situations:

  1. Your crystal has been incorrectly identified or named
  2. Your crystal arrived damaged — damage that occurred during transit, not natural inclusions (this must be assessed by Sacral Crystals before a refund will be granted).

Natural Inclusions

All crystals are natural stones from the earth and may have natural inclusions such as chips, indents, or surface marks. These are not considered damage — they are what make your crystal completely unique. 

How to Lodge a Refund Request

  1. Email us at sacralcrystals111@gmail.com within 30 days of receiving your order
  2. Include photos of the item
  3. Once your photos have been reviewed and your claim is approved, you will be provided with the return address
  4. The item must be physically returned to and received by Sacral Crystals before any refund will be assessed or processed — no exceptions
  5. Once received, the item will be assessed and your refund determined from there

Discounted Items

Discounted or sale items are not eligible for a refund under any circumstances.

Return Shipping

Return shipping costs are the responsibility of the customer and are non-refundable. If a refund is issued, the cost of return shipping will also be deducted from your refund amount.

We strongly recommend using a trackable shipping service for any return. Sacral Crystals is not responsible for items lost in return transit.

Late or Missing Refunds

If you have been approved for a refund and have not yet received it, please first check your bank account and contact your credit card provider, as processing times can vary. Once processed refunds take 3-5 business days to show up in your bank account. If you have done this and still have not received your refund, contact us.